Med Spa - Beverly Hills, CA - 1 location, 12 employees
How Glow Aesthetics doubled their booking rate with AI
A Beverly Hills med spa doubled their consultation-to-booking rate and recovered $8K in no-show revenue in the first month.
Consultation-to-booking rate
2x
No-show revenue recovered
$8K/mo
After-hours bookings
+42%
Membership renewals
94% retention
"I used to spend my Sundays answering DMs and emails. Now I spend them with my family."
Amanda Foster, Owner, Glow Aesthetics
Leads going cold and no-shows eating into revenue
Amanda Foster opened Glow Aesthetics in Beverly Hills three years ago. Her treatments were top-tier and her reviews were stellar, but behind the scenes, the business was leaking revenue in two critical areas: slow lead response and no-shows.
Most consultation inquiries came in through Instagram, the website, and Google. But Amanda's team of 12 was focused on treating clients, not monitoring inboxes. By the time someone responded, the lead had often booked with a competitor.
"In med spa, speed is everything. If someone inquires about Botox at 9pm on a Tuesday and doesn't hear back until 10am Wednesday, they've already booked somewhere else. We were losing clients we never even knew about."
No-shows were the other problem. Clients would book a $400+ treatment and simply not show up. Without consistent follow-up, those slots sat empty and the revenue was gone.
Solution
Instant response + persistent follow-up = full treatment rooms
Amanda deployed General Employee and immediately saw the difference. Every inquiry — whether it came in at 2pm or 2am — got a response within minutes. The AI answered questions about treatments, pricing, and availability, then booked consultations directly.
For no-shows, the system sent a friendly follow-up text within an hour of the missed appointment, offering to rebook. The tone was warm and on-brand — clients thought it was Amanda herself.
Responds to every inquiry within minutes — 24/7, including weekends
Books consultations and treatments directly into the scheduling system
Follows up with no-shows within 1 hour to rebook
Sends membership renewal reminders with personalized offers
Drafts email replies to treatment questions and pricing inquiries
Double the bookings, $8K recovered monthly
In the first month, Glow Aesthetics' consultation-to-booking rate doubled. The speed of response was the key driver — leads that previously waited hours for a reply were now getting answers in under 3 minutes.
No-show recovery became a consistent revenue stream. The AI recovered an average of $8,000 per month in rebookings from clients who would have otherwise been lost. Membership retention hit 94%, up from 78%.
"I used to spend my Sundays answering DMs and emails. Now I spend them with my family. The AI handles it all, and honestly, it sounds more professional than I did when I was rushing between clients."
Average response time
Under 3 minutes
Weekend/evening bookings
+42%
Monthly no-show recovery
$8K average
Membership retention
78% → 94%